FREQUENTLY ASKED QUESTIONS

Common Questions We've Heard

OEM Boiler Parts, Co. (A division of LMS Mechanical, LLC) has been shipping internationally since 2003. We are well acquainted with all specialized aspects of international business- export packing requirements, INCOTERMS, Letters of Credit, freight forwarders, etc. We can easily ship to your freight forwarder in then US, or ship directly to your home country.

We accept PayPal, as well as MasterCard, Visa, Discover, and American Express credit cards. For international orders over $500 we will gladly accept an international wire transfer. US customers may also pay by check.

For new customers, the first 3 orders must be paid before shipment. After 3 orders, we will gladly evaluate the possibility of establishing Net 30 Day payment terms upon receipt of adequate credit references.

OEM Boiler Parts, Co. (A division of LMS Mechanical, LLC) is a manufacturer and distributor of parts for boilers and burners. We are not a mechanical contractor, nor are we combustion experts.

Refunds & Returns:

  • All returns must be approved by seller and a 25% restocking fee will apply.
  • Once approved, please ensure that the item(s) are securely packaged for return shipment.
  • Special order items can NOT be canceled or returned.
  • Refunds will be issued to the original payment method used for the purchase.

Cancellations:

  • Standard orders can be cancelled if notification is provided prior to processing for shipment.
  • Special order items can NOT be canceled or returned.

Delivery:

  • Delivery options and timeframes provided at checkout.
  • Trackable shipping methods used.
  • Order cut-off for Same Day Shipping is 2:30P.M. EST.  Any orders placed after this time will be processed the following business day.

For detailed instructions or inquiries, contact us at 717-367-9900 or admin@oemboilerparts.com.

Our Other Companies

We stock Kewanee® Boiler & Burner Parts, Gordon Piatt®, Iron Fireman Burner Parts® & Replacement parts for Cleaver Brooks Boilers!